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At Quality Skills Training, we are committed to full pricing transparency. All costs are clearly communicated upfront, and we do not include any hidden fees. Our quoted price typically includes:

• Training facilitation (theoretical and practical)
• Training materials and resources
• Assessment and moderation (where applicable)
• Certification upon successful completion

Additional costs (if applicable) are always disclosed in advance — such as on-site travel or accommodation for remote locations, specialised equipment requirements, re-assessment fees, or customised training development. You receive a detailed quotation outlining all inclusions before anything is booked.

Notice period:

• 7 days or more before training — no cancellation fee.
• 3–6 days before training — may be subject to a 50% cancellation fee.
• Within 24 hours — charged 100% of the training fee.

Rescheduling: free if requested at least 5 working days in advance; later requests may incur an administrative fee.

Non-attendance: failure to attend without prior notice is treated as a late cancellation and the full fee is payable.

Company-initiated cancellations: if we must reschedule or cancel (trainer unavailability, low enrolment, emergencies), you'll be offered an alternative date or a full refund where applicable.

Refunds: approved refunds are processed within 7–14 working days. Substitutions: a substitute delegate may attend in place of the original booking at no additional cost, with prior notice.

We accept various payment methods including bank transfers (EFT) and cash deposits. Full payment details are provided with your quotation.